Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, Switch and Solo. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, snail mail or over the Internet.

If you are paying by Switch please supply the card issue number. If paying by Bank of Scotland Switch please supply the valid from date as well as the expiry date.

Shipping And Handling Post and Packing for all orders is FREE to most destinations in England for orders above £25.00. Order below £25.00 will be charged a standard rate of £1.80

For International destinations shipping prices will be calculated on an ad-hoc basis taking into account the final Country, order value and weight.

Delivery Schedule We try deliver your order right away. We will normally send your order to you in 1-4 business days depending on what you order. Most products will be shipped out via Royal Mail straight away. Orders for Canvas, Acrylic, Frames and personalised products have a 3-5 day lead time.

International orders are generally received in under 10 days.

Back Orders If your item is not in stock, we will back order for you if it is due soon. If it is not expected soon then the item will be marked 'out of stock' and you would then have to re-order.

Tax Charges For orders made from the UK or the European Union, 20.00% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Customers within the European Union with a valid VAT number, are exempt of UK VAT. Please send details of your VAT number if you have one.

Credit Card Security Please be aware our site is 100% secure and Payments powered by Creditcall for secure card payments, we are 100% PCI DSS compliant.

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. You must be 100% satisfied or your money will be refunded.

Order Cancellations For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to certain items which we have made, personalised or customised specifically for you. It does not apply to perishable goods, audio or video recordings or computer software which has been opened.

Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.

Returns If you are not completely satisfied with the goods, then simply return them to us at any time within 14 working days of receipt. If you notify us of your wish to cancel your order or return the goods within 7 working days from the day after you receive them we will issue a full refund including postage and packaging, or an exchange. After 7 working days we will refund the cost of the order minus the postage and packaging charge paid. The costs of returning goods to us shall be borne by you.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.

Your rights to return the goods to us will not apply in the following circumstances:

-Any products that we have made, personalised or customised specifically for you
-Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
- If you have made a spelling mistake on your order and it has been sent for production.

If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us. You can contact our Customer Service department for a freepost returns address.

The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.

Reaching Us If you need to reach us, please email us on info@personalgiftshop.co.uk, alternatively, you can call on 01923 235336 (International +44 <phone without first zero>) or write to us at P.O.Box 73, Hemel Hempstead, Herts. HP1 2TP.